There is absolutely no communication from this dealership. After I bought my vehicle a survey was sent to me. I filled it out with some negative comments and no one bothered to contact me about it. After that I didn't do any more surveys since, obviously, no one cared what I thought. Auto Butler at first seemed like a good service. However, I was told that my vehicle had to be clean before they could service it. I had to pay them to wash it when this should have been done for free. Auto Butler is already expensive enough. I will never buy another vehicle from this dealership. I have gone back to Lexus because of the outstanding service I get from them. Hampton doesn't even come close with their service.
The people at Hampton Toyota are very nice. They were upfront about price, rebates, trade value, everything. Would recommend Adam or Grace in the sales department. The sales manager Mike is very nice and helpful. The finance department worked hard to get me a very good rate on my loan.
purchased 2 cars there and paid too much for my hybrid and two months later wanted to give me 15k less...Come on Mark, give us a break....
Have purchased 2 vehicles from here. One brand new and one pre owned. Both times, the sales associate was great and very helpful. Looking into my 3rd purchase, one of the sales associates superiors gave him a nasty comment regarding the vehicle I had purchased from them months before and was trading back in. That message was relayed to me. Needless to say, I will never buy from them again. My private information and phone number were also given to multiple 3rd party sources who continuously contacted me via mail and phone with offers for warranty coverages I didn't ask for or want. These calls started coming a week or 2 after my 2nd purchase. Wether this was the dealership themselves or one of the banks used to finance my vehicles, it was extremely frustrating.
I visit here in the course of my work, and the folks are super nice. My interaction has proven to me that they have their customers best interests in mind.
Hampton Toyota is a US Car Dealer based in Lafayette, Louisiana. Hampton Toyota is located at 6191 Johnston St, Lafayette, LA 70503, USA.
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