The car I was provided was in relatively good condition though there was some cosmetic damage. The dashboard and steering wheel was not clean. It had many "smudges" and streak marks. I cleaned it.
As a frequent business traveler, National is my favorite to rent from. I can only expense a compact but nearly always get a free upgrade from the Emerald Aisle. And if my stay gets extended, my rental contract can be renewed by phone. Thank you National!
My experience with National at LFT was excellent. I was upgraded to a higher vehicle class when I checked in, and received a brand new, very nice vehicle with only 700 miles on it. When I returned the vehicle there was an attendant in the parking lot printing receipts so I never had to actually walk back into the airport. Quick and easy. I only wish other National/Enterprise locations in town would carry Sunday and holiday hours.
I've been renting at this location about 2X a month for nearly 3 years and never had a problem. They always have my class of car(or better) and I never had to wait. Cars are always clean and the desk agents are friendly and personable.
When I picked up the Nissan Altima the gas tank was empty. There was also a large crack in the windshield right in my line of vision. When I went to the desk to request another vehicle, they only had a Dodge Caravan available which was too large for a 4 hour drive to a business meeting. The attendant offered to put gas in the car but that was going to take too long and cause me to be late for my meeting. So I filled it up myself and returned it with 1/4 of a tank of gas, which was more than what was in the car when I got it. Will never rent from National again.
The agent at the desk neglected to give guidance towards the rental lot. The rental lot was in an odd space and required walking a distance with luggage on a very narrow sidewalk. I was forced to walk on the road as my rolling luggage (2 pieces) did not both fit on the sidewalk. After a long day of traveling, it was upsetting to have such a difficult time finding the lot and dragging luggage all over the place. There was no one in the security hut initially to help with questions. I asked an employee in a parking lot for the airport and they did not know where the rental lot was.
National Car Rental is a US Car Rental based in Lafayette, Louisiana. National Car Rental is located at Terminal 1, 200 Terminal Dr, Lafayette, LA 70508, USA.
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