This hospital is absolute garbage. My father awoke with massive chest pains. We all thought he was dying. We called an ambulance, and went to the hospital. We then sat in the lobby for 5 hours waiting for help. Nothing ever happened. We then simply left the hospital. The most help we got was when we were walking out and a black man asked if he wanted help with taking out the iv from his arm.
If you have an elderly family member who needs to be transported for care to PACE Lafayette for elderly services, be aware that OLOL is aware that their contractor, Pace Lafayette sub-contracts out to medical transport companies that have drivers who engage in hit and run accidents with patients onboard, and refuses to accept liability. This is terrifying, if you think about the fact that their drivers are accident prone, and further, irresponsible when damage or even injury has occurred. This happened to me when my car was parked on the street in the vicinity of one of their pickups, I made OLOL aware, I have video and witness evidence.
Previously I had been here and had a quick stay due to a gallbladder removal. So when my husband was having severe abdominal pain and vomiting for over 18 hours, we came here. The ER was great, we didn't really have any issue except that they were busy, but that's not exactly their fault. The ER doctor admitted us due to thinking it was his appendix and we would see the surgeon in the morning. Once we were admitted, the problems started. The night shifts were awesome, attentive, and helpful. The day shifts however, were terrible. We had to fight just to get his medications, which were sometimes given several hours after they were due, no one was on the same page; if the doctor said one thing, it wasn't communicated to the nurses and if we mentioned something, it wasn't communicated to the doctor. The surgeon that saw him was...interesting. He kept getting distracted by the television! When they discharged us, we weren't informed that the prescriptions were already sent to the pharmacy, which closed 2 hours before we were discharged. And to top it off, my husband is still having pain because they basically said they're not sure what's causing the pain. I asked that they look at the gallbladder and they assured me it's not the gallbladder, even though they admitted that the CT scan wouldn't show that anyway, and that's the only test they did. Funny how now he's in a lot of pain that looks suspiciously like a gallbladder attack!
Poor experience in the emergency room. They are very busy, or perhaps understaffed. The health professionals treat you in an assembly line fashion with little compassion.
I like this hospital very much. My grandparents have been going to Lourdes for 8 years. All the doctors and surgeons that gave my grandparents care were awesome though I';d give Lourdes a 9.8/10
Our Lady Of Lourdes Regional Medical Center is a US Hospital based in Lafayette, Louisiana. Our Lady Of Lourdes Regional Medical Center is located at 4801 Ambassador Caffery Pkwy, Lafayette, LA 70508, USA.
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